Need more information?

Here is a collection of our most popular questions!

At Growth Focus, we want to make sure you understand the service that you are paying for so we have provided a list of the most common questions that people ask us and our answers to them. If you cannot find your question in this list, it is most likely not an FAQ. Feel free to give us a call and one of our friendly team will answer your question. We hope you find what you are looking for! If you would prefer a face-to-face appointment, enquire today with our Brisbane and Ipswich offices.

How long does it take to prepare my Tax Return?
Your Individual Income Tax Return will be completed within two weeks.
When will you lodge my Tax Return?
We lodge your return as soon as payment has been received and you can pay online or contact our office to settle your account. Lodgement takes place within 24 hours of reconciled payment.
When will I receive my refund?
You will receive your refund within 30 business days.
What software does Growth Focus use?
We use a range of cloud products including MYOB, QuickBooks, XERO, Fathom and Power BI.
Is my information kept confidential?
It certainly is! Your privacy and your confidentiality is very important to us and we will not share your private information. Should a situation require us to disclose any of your information, we will only do so once you have first given us your consent.
I do not have my group certificate; can you complete my Return without it?
In some cases, we are able to retrieve your group certificate details from the ATO for you. However, we do not guarantee this and we highly recommend that you request a copy from your employer for your records.
How do I pay my tax debt?
The ATO will send you a letter enclosing payment details.
How long do I need to keep my tax records?
You must keep your tax records for five years from the date your tax return is lodged.


We were very happy with everyone in your office. Everyone was very helpful and easy to talk to at any time we called. Shelly has made our life a bit easier.

- Nicol and Ross Galletly -

We have only been using Growth Focus for a short time but so far we have been impressed with Shelly Singh Johal. She communicates well and is very friendly. She always carries out any request promptly. We love having her as part of our “support network”.

- Scott and Machelle Blair -

Absolute pleasure to deal with. The people I dealt with made it seamless and uncomplicated. They always have time for my questions and are prompt to return correspondence.

- Daniel Ala-Outinen -
Want to give your financial future its best chance?